Choose expert carpet cleaning company in Ruislip, HA4 today by calling 020 3743 8596 today. We do all the hard work, so you don’t have to!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Ruislip provides professional carpet and related cleaning services to residential and commercial customers. By placing a booking with Carpet Cleaning Ruislip, you agree that you have read, understood and accepted these Terms and Conditions in full. If you do not agree to these Terms and Conditions, you should not proceed with a booking.
These Terms and Conditions apply to all services provided within the service areas covered by Carpet Cleaning Ruislip and prevail over any other terms, unless expressly agreed in writing by Carpet Cleaning Ruislip.
In these Terms and Conditions, the following words have the meanings given below.
Customer means any individual, business, company or organisation that requests or receives services from Carpet Cleaning Ruislip.
Company means Carpet Cleaning Ruislip, the provider of the services described in these Terms and Conditions.
Services means carpet cleaning and any associated or additional cleaning services provided by the Company, including but not limited to upholstery cleaning, rug cleaning, spot and stain treatment, and related services as agreed.
Operative means any employee, contractor or representative of the Company who carries out the Services.
Premises means the property or location at which the Services are to be carried out.
The Company provides professional carpet cleaning and related services as agreed at the time of booking. The exact nature and scope of the Services will be specified during the booking process based on the information provided by the Customer.
The Company reserves the right to refuse or discontinue any Services if the Premises present health and safety risks, if access is unsafe, or if the Customer fails to comply with these Terms and Conditions.
3.1 The Customer may request Services by contacting the Company using any of the communication methods advertised by the Company, including online booking forms or other direct contact methods.
3.2 At the time of booking, the Customer must provide accurate and complete information regarding the Premises and the required Services, including but not limited to the type and approximate size of areas to be cleaned, the condition of carpets or upholstery, and any specific stains, damage or access issues.
3.3 The Company will provide the Customer with an estimated price and, where possible, an estimated duration of the Services based on the information supplied. All estimates are subject to revision if the actual condition, size or complexity of the work differs from the description provided by the Customer.
3.4 A booking is deemed to be accepted, and a contract formed, when the Company confirms the appointment date, time and service details to the Customer. Confirmation may be provided verbally or in writing, including electronic confirmation.
3.5 The Customer is responsible for ensuring that all details of the booking confirmation are correct. Any errors should be reported to the Company as soon as possible and, in any event, prior to the scheduled appointment.
4.1 The Customer must ensure that the Operatives have safe and timely access to the Premises at the agreed appointment time. This includes arranging suitable parking, if required, and providing accurate instructions for entry.
4.2 The Customer must inform the Company of any security arrangements, alarm systems, entry codes, parking restrictions or other access issues prior to the appointment. The Company will not be liable for delay or failure to perform the Services where access is obstructed or denied.
4.3 The Customer must remove, or secure, fragile, valuable or breakable items from the areas to be cleaned. The Company accepts no responsibility for damage to such items that are not removed or adequately protected.
4.4 The Customer must ensure that children and pets are kept away from the areas being cleaned for the duration of the appointment and for any subsequent drying or ventilation period recommended by the Operative.
5.1 Prices for Services are based on the information provided by the Customer, including the size and condition of the carpets and other items to be cleaned. The Company may revise the quoted price if, upon arrival, the Operatives find that the work required is materially different from that described by the Customer.
5.2 Unless otherwise agreed at the time of booking, payment is due immediately upon completion of the Services. The Customer must pay all fees in full using an accepted payment method, which may include cash, bank transfer, or card payment, as specified by the Company from time to time.
5.3 The Company reserves the right to request full or partial payment in advance, particularly for large or commercial bookings, or where specific materials or equipment must be reserved or purchased for the job.
5.4 All prices are inclusive of applicable taxes, where relevant, unless otherwise stated. If the rate of any applicable tax changes between the date of booking and the date the Services are carried out, the Company reserves the right to adjust the price accordingly.
5.5 If payment is not received in full when due, the Company may charge interest on the overdue amount at a reasonable daily rate and may take steps to recover the outstanding balance, including the use of debt recovery agencies. The Customer will be liable for all reasonable costs incurred in recovering overdue payments.
6.1 The Customer may cancel or request to reschedule a booking by providing the Company with reasonable notice.
6.2 Where the Customer cancels or reschedules at least 24 hours before the scheduled start time, no cancellation fee will usually be charged, unless otherwise notified at the time of booking.
6.3 The Company reserves the right to charge a cancellation fee where the Customer cancels or reschedules with less than 24 hours notice, or where the Operatives are unable to gain access to the Premises at the scheduled time through no fault of the Company. The cancellation fee will normally be a reasonable proportion of the quoted price to cover the Companys costs and lost opportunity.
6.4 In the event of severe weather, illness, operational issues or other circumstances beyond its reasonable control, the Company may need to cancel or reschedule a booking. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any loss or inconvenience arising from such cancellation or rescheduling.
7.1 The Company will carry out the Services with reasonable care and skill, using appropriate cleaning methods and products for the type and condition of the carpet or upholstery, as assessed by the Operative at the Premises.
7.2 While the Company will make reasonable efforts to remove stains, odours and soiling, the Customer acknowledges that the success of stain removal and cleaning results depends on the nature, age and cause of the stain, prior treatments and the material of the carpet or fabric. The Company does not guarantee that any particular stain or mark will be removed, or that carpets will be restored to their original condition.
7.3 Certain stains, including but not limited to dye, ink, paint, pet urine, and permanent chemical damage, may be impossible to remove fully. The Customer accepts that there are inherent limitations to carpet cleaning and that some carpets may show wear, shading, shrinkage or other changes following cleaning.
7.4 The Customer must inform the Operative of any pre-existing damage, colour instability, or unusual materials at the Premises before cleaning commences. The Company will not be liable for pre-existing damage or for damage arising from incomplete or inaccurate information provided by the Customer.
8.1 The Company aims to deliver a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they should notify the Operative immediately where possible, or contact the Company as soon as practicable after the appointment.
8.2 Complaints should be reported within 48 hours of completion of the Services, so that the Company has a reasonable opportunity to investigate and, where appropriate, rectify the issue. The Company may request photographs or access to the Premises to assess the concern.
8.3 Where the Company is satisfied that the Services have not been completed with reasonable care and skill, the Company may, at its discretion, offer to re-clean the affected area or provide a partial refund. This will be the Customers sole and exclusive remedy for any dissatisfaction with the Services, to the fullest extent permitted by law.
9.1 The Company holds insurance appropriate for the nature of its services. Details of insurance cover are available on request.
9.2 The Company will not be liable for any indirect, consequential or economic loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the provision of the Services or these Terms and Conditions.
9.3 The Companys total liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid by the Customer for the specific Services giving rise to the claim.
9.4 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
9.5 The Company is not responsible for the shrinkage or distortion of carpets or fabrics resulting from inherent defects, weak fibres, poor fitting, previous cleaning methods, or failure to follow the aftercare advice provided by the Operative.
10.1 The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable waste management and environmental regulations.
10.2 General waste such as used consumables, packaging and small amounts of debris will be removed from the Premises by the Company, unless agreed otherwise, and disposed of responsibly.
10.3 Where cleaning activities give rise to liquid waste, including dirty water and residues from cleaning solutions, the Company will ensure disposal is carried out in a manner that complies with local requirements, avoiding contamination of surface water and drainage systems. The Customer agrees to allow the Operative reasonable access to suitable drainage points for this purpose.
10.4 The Company will use cleaning products and techniques with due regard to environmental considerations and industry standards. Where possible, the Company may use products with reduced environmental impact, but cannot guarantee that all products used will be classified as environmentally friendly.
10.5 The Customer must not request the Company to dispose of hazardous or prohibited items or substances. The Company reserves the right to refuse to handle waste that it reasonably believes to be hazardous, illegal or outside the normal scope of its Services.
11.1 The Company will take reasonable steps to ensure that its Operatives work safely and use cleaning equipment and chemicals in accordance with relevant health and safety requirements.
11.2 The Customer is responsible for maintaining a safe environment at the Premises. This includes informing the Operative of any known hazards such as loose floor coverings, faulty electrical sockets, low ceilings, or other risks that could affect the safety of the Operative or others.
11.3 The Customer must follow any safety instructions or aftercare advice provided by the Operative, including guidance on drying times, ventilation, and when it is safe to walk on freshly cleaned carpets.
12.1 The Company may collect and process personal information about the Customer for the purposes of handling bookings, providing Services, processing payments and managing customer relationships.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell or share personal data with third parties except where required to deliver the Services, process payments, comply with legal obligations, or where the Customer has given consent.
13.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of the Services offered.
13.2 Any updated Terms and Conditions will apply to new bookings from the date they are published or otherwise made available. For existing bookings, the Terms and Conditions in force at the time of booking will normally apply, unless a change in law or regulation requires otherwise.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for business operations, provided that such assignment does not materially affect the level of service provided to the Customer.
15.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings or arrangements, whether written or oral.
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